Design Every Page for the Desired Outcome – PracticalEcommerce In this post, I’ll address how customer journeys and desired outcomes impact the design of an ecommerce site. Which Attributes Describe A Good Landing Page Experience? – Growth Hackers It has been said that the average attention span of an internet user is eight seconds. This […]
Why the Best Employee Experience is Best Customer Experience – Growth Hackers we can say that the employee experience, which is affected by the actions of the management, in turn, affects the experience of the customers Google Takes Yet Another Run at E-Commerce—and Amazon – Bloomberg In the past, Google has tried emulating Amazon.com Inc.’s […]
An Upset Customer Tweeted at Delta Air Lines. Its Response Was the 1 Thing No Company Should Ever Do – Inc. It’s true, customer service people have a very difficult job. Almost always, if you work in customer service, when you’re interacting with a customer it’s because something went wrong. When things go wrong, it […]
