Customer Registration Template:
Forgot Password

Forgot Password Page

The forgot password page contains a text field where a customer can enter a registered e-mail address. ShopSite will then mail a link for the Challenge Question page.

The unique custom template tags used on this page are:

STORE.ForgotPassword	Text field: Forgot Password
STORE.RequestPassword	Text field: If you forgot your password enter the e-mail address you used to register. We will e-mail you a link that will allow you to enter a new password.
CR_Email	Label and form field for entering an e-mail address

[-- DEFINE Forgot_Password --]
<html>
<head>

<title>[-- STORE.ForgotPassword --]</title>

<script type="text/javascript">
<!--
[-- CR_JAVASCRIPT --]
// -->
</script>
</head>

<body>

[-- CR_Header --]

[-- CR_FORM --]

<center>

<h1>[-- STORE.ForgotPassword --]</h1>

[-- CR_ShopSiteMessages --]

<p>[-- STORE.RequestPassword --]</p>

[-- CR_Email --]

<p align="center">[-- BUTTON Submit --] [-- BUTTON Cancel --]</p>

[-- CR_Footer --]

</center>
</form>
</body>
</html>
[-- END_DEFINE Forgot_Password --]

"E-Mail Has Been Sent" Page

After a customer enters an e-mail address in the Forgot Password page, ShopSite displays this page to the customer as a confirmation that an e-mail message has been sent to that address.

The unique custom template tags used on this page are:

STORE.ForgotEmailSent	Text field: Forgot E-Mail Sent
STORE.SentPasswordEmail	Text field: The e-mail has been sent. Use the link contained in the email to change your password.

[-- DEFINE Forgot_Email_Sent --]
<html>
<head>

<title>[-- STORE.ForgotEmailSent --]</title>

<script type="text/javascript">
<!--
[-- CR_JAVASCRIPT --]
// -->
</script>
</head>

<body>

[-- CR_Header --]

[-- CR_FORM --]

<center>

<h1>[-- STORE.ForgotEmailSent --]</h1>

[-- CR_ShopSiteMessages --]

<p>[-- STORE.SentPasswordEmail --]</p>

<p align="center">[--BUTTON BackToCart --]</p>

[-- CR_Footer --]

</center>
</form>
</body>
</html>
[-- END_DEFINE Forgot_Email_Sent --]

Get Answer Page

The link in the "forgot password" e-mail message points to this page. A customer must correctly answer the challenge question for the account before being allowed to set a new password.

The unique custom template tags used on this page are:

STORE.GetAnswer	Text field: Get Answer
CR_Email_Name	The e-mail address for the account
STORE.ResetPassword	Text field: To reset your password, please answer the following question.
CR_ChallengeQuestion	An HTML form displaying the challenge question and a text field for the answer

[-- DEFINE Get_Answer --]
<html>
<head>

<title>[-- STORE.GetAnswer--]</title>

<script type="text/javascript">
<!--
[-- CR_JAVASCRIPT --]
// -->
</script>
</head>

<body>

[-- CR_Header --]

[-- CR_FORM --]

<center>

<h1>[-- STORE.GetAnswer--]</h1>

[-- CR_ShopSiteMessages --]

<p>[-- CR_Email_Name --]</p>

<p>[-- STORE.ResetPassword --]</p>

[-- CR_ChallengeQuestion --]

<p align="center">[-- BUTTON Submit --] [-- BUTTON Cancel --]</p>

[-- CR_Footer --]

</center>
</form>
</body>
</html>
[-- END_DEFINE Get_Answer --]

Set Password Page

After correctly answering the challenge question, a customer arrives at the Set Password page, where she can enter a new password.

The unique custom template tags used on this page are:

STORE.SetAnswerPassword	Text field: Set New Password
STORE.EnterNewPassword	Text field: Enter Your New Password
CR_Password	Form containing fields for the new password.

[-- DEFINE Set_Answer_Password --]
<html>
<head>

<title>[-- STORE.SetAnswerPassword --]</title>

<script type="text/javascript">
<!--
[-- CR_JAVASCRIPT --]
// -->
</script>
</head>

<body>

[-- CR_Header --]

[-- CR_FORM --]

<center>

<h1>[-- STORE.SetAnswerPassword --]</h1>

[-- CR_ShopSiteMessages --]

<p><b>[-- STORE.EnterNewPassword --]</b></p>

[-- CR_Password --]

<p align="center">[-- BUTTON Submit --] [-- BUTTON Cancel --]</p>

[-- CR_Footer --]

</center>
</form>
</body>
</html>
[-- END_DEFINE Set_Answer_Password --]

E-Mail for Forgotten Password

This template section defines the e-mail message that is sent when a customer indicates the she's lost her password.

The unique custom template tags used on this page are:

STORE.EmailClickLink	Text field: Please click on the link below in order to change your password.
CR_Forgot_Password_Link	A generated URL to the Get Answer page. The URL also contains the account e-mail address.

[-- DEFINE Forgot_Password_Email --]
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<html>
<body>
<p>[-- STORE.EmailClickLink --]</p>
<p>[-- CR_Forgot_Password_Link --]</p>
<p><b>[-- STORE.Name --]</b></p>
</body>
</html>
[-- END_DEFINE Forgot_Password_Email --]

E-Mail if Address Not Registered

This e-mail message is sent if a customer indicates they she's lost her password, but the e-mail address given doesn't match any registered customers. The message should invite the recipient to visit the store and register.

The unique custom template tags used on this page are:

STORE.NotRegisteredEmail

Text field: We don't have you as a registered customer. Please register by clicking on the link below.

[-- DEFINE Forgot_Password_NoEmail --]
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<html>
<body>

<p>[-- STORE.NotRegisteredEmail --]</p>

<p><b><a href="[-- STORE.Output_URL --]/index.html">[-- STORE.Name --]</a></b></p>

</body>
</html>
[-- END_DEFINE Forgot_Password_NoEmail --]

Next: Customer Registration Errors

Customer Registration Template:Forgot Password

Forgot Password Page

"E-Mail Has Been Sent" Page

Get Answer Page

Set Password Page

E-Mail for Forgotten Password

E-Mail if Address Not Registered

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Customer Registration Template:
Forgot Password